Information We Collect

When you use our platform, we gather different types of information. Some you give us directly, and some we collect automatically as you navigate through the software.

Information You Provide

• Account details including your name, email address, and business information
• Financial data you input for analysis purposes
• Payment information when you subscribe to our services
• Communication preferences and support requests
• Feedback and survey responses you choose to share

Automatically Collected Data

Our systems collect technical information to keep things running smoothly. This includes IP addresses, browser types, device information, and how you interact with our platform. We use this to improve functionality and spot potential security issues before they become problems.

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our services.

• Running your financial analysis tools and generating accurate reports
• Processing your subscription payments and managing your account
• Sending important updates about service changes or technical issues
• Providing customer support when you need help
• Developing new features based on how people actually use the software
• Detecting and preventing fraudulent activity or security breaches
• Meeting our legal obligations under Australian privacy laws

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption for data transmission and storage. But let's be honest—no system is completely bulletproof. We do our best to protect your data using multiple security layers, regular security audits, and strict access controls.

Our team members only access customer data when necessary for support or technical issues. Everyone who handles your information has signed confidentiality agreements and receives regular security training.

Data Retention

We keep your information for as long as your account is active. After you close your account, we retain certain data for seven years to comply with Australian financial record-keeping requirements. Once that period expires, we permanently delete your information from our systems.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights about your personal information. Here's what you can do and how to exercise these rights.

• Access your personal data—request a copy of everything we hold about you
• Correct inaccurate information—update your details through your account or contact us
• Request deletion—ask us to remove your data, subject to legal retention requirements
• Opt out of marketing communications—unsubscribe from promotional emails anytime
• Lodge a complaint—contact our privacy officer or the Office of the Australian Information Commissioner

To exercise any of these rights, send an email to help@jimaloravione.com with your request. We'll respond within 30 days. For complex requests, we might need additional time and will keep you updated on progress.

Third-Party Services

We work with carefully selected third parties to operate our platform. This includes payment processors, cloud hosting providers, and analytics services. All our partners are required to maintain strict data protection standards and use your information only for the specific services they provide.

Service Providers We Use

• Payment processing companies for secure transaction handling
• Cloud infrastructure providers for hosting and data storage
• Email service providers for account communications
• Analytics tools to understand platform usage patterns

These partners operate under contractual obligations to protect your data and cannot use it for their own purposes. We regularly review their security practices to ensure they meet our standards.

International Data Transfers

While our primary servers are in Australia, some of our service providers operate globally. When your data crosses borders, we ensure adequate protection through standard contractual clauses and compliance with Australian privacy principles. Your data receives the same level of protection regardless of where it's processed.

Cookies and Tracking

Our platform uses cookies to remember your preferences and keep you logged in. We also use analytics cookies to understand how people use the software, which helps us make improvements. You can control cookie settings through your browser, though disabling certain cookies might affect functionality.

We don't use advertising cookies or track you across other websites. The data we collect stays within our platform and serves purely functional purposes.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users via email at least 30 days before the changes take effect. The date at the top of this page shows when we last updated the policy.

Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with changes, you can close your account before they become effective.

Children's Privacy

Our services are designed for business professionals and are not intended for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently collected data from someone under 18, we delete it immediately.